Extending the
borrowing experience post charge-off

We partner with creditors to provide consumers with a seamless borrowing experience throughout the debt recovery process, with the goal of supporting their journey toward financial well-being.

Account Login

Learn More

Extending the
borrowing experience
post charge-off

We partner with creditors to provide consumers with a seamless borrowing experience throughout the debt recovery process, with the goal of supporting their journey toward financial well-being.

Account Login

Learn More

Secondary Creditor,

Trusted Portfolio Partner

Velocity Recoveries is a dynamic, fintech-focused receivables acquisitions and management firm located in Wall, NJ. Founded in 2003, Velocity converts distressed receivables to recovered revenue with a proven collection network, sophisticated analytics, high legal and ethical standards, and a strong focus on client attention.

Secondary Creditor,

Trusted Portfolio Partner

Velocity Recoveries is a dynamic, fintech-focused receivables acquisitions and management firm located in Wall, NJ. Founded in 2003, Velocity converts distressed receivables to recovered revenue with a proven collection network, sophisticated analytics, high legal and ethical standards, and a strong focus on client attention.

About us

Extending the
borrowing experience
post charge-off

We partner with creditors to provide consumers with a seamless borrowing experience throughout the debt recovery process, with the goal of supporting their journey toward financial well-being.

Account Login

Learn More

We extend the borrowing experience into the debt collection process.

Online Account Access

Explore more ways to pay

Online Account Access

Explore more ways to pay

Assisting creditors to
predict cash flow from unpredictable accounts

Digital communication strategies designed for debt collection
Analytical insights from past account behaviors
Secure platform for collection agency and law firm management
Data driven strategies for long-term partnerships

Get Started

Assisting creditors to
predict cash flow from unpredictable accounts

Assisting creditors to predict cash flow from unpredictable accounts

Digital communication strategies designed for debt collection
Analytical insights from past account behaviors
Secure platform for collection agency and law firm management
Data driven strategies for long-term partnerships

Digital communication strategies designed for debt collection
Predictive analytical insights from past account behaviors
Secure platform for collection agency and law firm management
Data driven strategies for long-term partnerships

Get Started

Velocity Investments
Frequently Asked Questions

Who is Velocity Investments?

Velocity Investments purchases accounts and coordinates our network of debt collection service providers to contact consumers for account resolution. Velocity Investments extends the consumer borrowing experience into the debt collection process by offering the self-service account management options consumers prefer throughout the debt collection process. We encourage consumers to visit our online portal or contact us by phone to discuss account resolution.

Why does Velocity Investments buy debt?

Velocity Investments is an investment firm that extends the consumer borrowing experience into the debt collection process. Velocity purchases accounts and coordinates their network of account service providers to assist consumers with high-quality and accurate customer support across our network.

Can I send a payment directly to Velocity Investments?

Account holders can make payments directly to Velocity Investments. Consumers can choose to make payments through the collection agency or law firm currently managing the account or directly through our online portal. For details on how to make a payment, visit our Payments page.

What if my account is the result of fraud or ID theft?

If you believe you have been the victim of Identity Theft, please contact the collection agency or law firm servicing your account to submit a fraud or ID theft dispute. If you’re unsure who is servicing your account, please submit a dispute directly to us through the form at the bottom of our Consumers page. We encourage consumers to review the identity theft information available on the Federal Trade Commission website.

Is Velocity Investments a debt collector?

By definition of the Consumer Financial Protection Bureau, Velocity Investments is a debt collector. While we operate primarily as a debt buyer, we work with a network of service providers who collect and manage the accounts. We take an active role in overseeing the compliance and performance of our providers through routine audit and KPI reporting.

Is Velocity Investments a legitimate company?

Yes, Velocity Investments is a legitimate company and may appear on your account statement or in correspondence from your creditor as the current owner for a debt in your name. If so, and you would like more information about the account, please contact the service provider managing your account (law firm or collection agency) or contact us directly.

How do I submit a complaint or dispute to Velocity Investments?

You can communicate your feedback directly with Velocity Investments here on our website through our Consumer Feedback Form.

How do I request additional information about my debt with Velocity Investments?

To request additional information about an account with Velocity Investments you have the option of:

Visiting our online self-service portal to authenticate yourself, then view information about the account or communicate with our team online.
Complete the online inquiry form to begin a discussion with one of our representatives online via email.
Calling our office to speak with an agent who can authenticate you and assist with information about the account and options for resolving the balance. We are available Monday – Friday, 9AM – 5PM EST at (800) 558-4027.